Role Description VXI Global Solutions is seeking dedicated and compassionate Emergency Roadside Assistance Agents (Customer Service Representatives) to join our team. In this critical role, you will provide essential support to customers who have rented vehicles from our client and are experiencing roadside emergencies. As the first point of contact, you will handle incoming calls from stranded customers, assess their situations, and coordinate the necessary assistance. Your role involves:

• Problem-solving
• Service coordination
• Ensuring customer safety and satisfaction

Qualifications

• Proven ability to provide patient, empathetic, and effective customer service.
• Strong interpersonal skills and the ability to build rapport with customers during stressful situations.
• Availability to all shifts, including overnight shifts, weekends, and holidays within Contact Center hours (Monday - Sunday) based on business needs.
• Excellent verbal and written communication.
• Strong attention to detail and organizational skills.
• High School Diploma or GED.
• Must pass a background screening upon offer of employment.
• Minimum typing speed of 30 WPM/80% accuracy.
• Candidates must pass a computer assessment with a score above 80% prior to interviewing.
• Must attend and complete 100% of the training within the first 90 days.

Requirements

• Previous customer service experience in a fast-paced, phone-based or customer-facing environment.
• At least 1 year of customer service experience (call center or customer-facing) in a single role.

Benefits

• Starting pay of $18.00/hr., plus incentives (based on performance).
• Paid training to ensure you are fully prepared for success.
• Comprehensive benefits package including 401K, medical, dental, vision, and life insurance.
• $25/month per line for cell phone benefits - unlimited talk, text, and data (restrictions may apply).
• Earn a residual bonus every pay period through the Referral for Life Program™. No limits on payouts.
• Opportunities for advancement within the company.
• All necessary equipment will be provided.
• Work-from-home convenience to save time, money, and reduce your environmental footprint.
• Inclusive culture as an Equal Opportunity Employer, including individuals with disabilities and veterans.

Success Factors for Working from Home

• A dedicated, quiet workspace with a door that closes, free from ambient noise (e.g., children, pets, and others).
• A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
• Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.
• A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
• Comfort with technology and ability to learn new systems quickly.
• Ability to stay productive and manage your time effectively in a remote environment.
• Strong verbal and written communication skills, especially in a virtual setting.
• Ability to adapt to changing technologies and procedures while working remotely.

Why Join Us? If you’re looking for a rewarding customer service role where you can make a tangible impact while working from the comfort of your own home, VXI is the perfect place for you. Join us and be part of a thriving, supportive team that values professional growth and customer satisfaction! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!