Role Description Serves as day-to-day contact for customers - supports customer-level questions and requests on enrollment, claims questions, escalated issues, onsite meetings, educational sessions with students; serves as a liaison between Aetna Student Health and the customer.

Qualifications

• Excellent oral and written communication skills
• Regularly utilize and exhibit professional behavior, be respectful of others and communicate effectively
• Independently function and problem solve using critical thinking skills
• Exhibit and practice effective organizational skills necessary to manage competing priorities and meet established internal and external client expectations
• Prefer client service experience in the health insurance field; Student health experience is preferred
• A Bachelor's degree is preferred
• Proficient in Word, Excel, and Powerpoint

Requirements

• The candidates must be able to obtain an Accident & Health license within three months of employment and obtain licensure in other states as needed

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility