Employer Industry: Retail Why Consider This Job Opportunity... Opportunity for career advancement and growth within the organization Competitive pay and benefits package starting on the 31st day of employment Fully remote work opportunity Supportive and inclusive work environment Chance to work with a team of 19 service desk employees What To Expect (Job Responsibilities) Provide tiered support for call in, email, or chat generated incidents Manage incidents using incident management, knowledge base, and request fulfillment processes Maintain activity data for timeliness, accuracy, relevancy, escalation, and status Intake tickets and be the first remote support person for the organization Diagnose and resolve incidents remotely with software and hardware functions What Is Required (Qualifications) 3+ years of experience in a Help Desk role working remotely Experience working with POS systems at retail stores 6+ months of experience supporting PC software, hardware, and peripherals in an office environment Experience working on Microsoft Teams and other Microsoft Suite tools Experience using Cisco Jabber for phone calls How To Stand Out (Preferred Qualifications) Bilingual in Spanish #RetailIndustry #RemoteWork #CareerGrowth #CompetitivePay #CustomerService At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!