Overview

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. QOI combines talented individuals from many areas of quality. Our goal is extraordinary performance that exceeds the expectations of the constituents, customers and members we serve. This role's primary function is to perform and/or facilitate functions ensuring Prospective and HEDIS quality reporting requirements are met in accordance with NCQA, CMS and State technical specifications. Position will support accurate and timely issue resolution and data reporting and provide overall Prospective support. The position will also monitor and track custom measure/deliverable development with our external vendor and internal partners. All work supports Commercial, Medicare & Medicaid quality improvement programs. This position reports to the Associate Director, QOI Processing Management & Configuration Team (PMCT).

• You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Work hours are either EST or CST time zones.
• Primary Responsibilities
• Perform and/or facilitate functions ensuring Prospective and HEDIS quality reporting requirements are met in accordance with NCQA, CMS and State technical specifications
• Support accurate and timely issue resolution and data reporting and provide overall Prospective customer support
• Support the monitoring and tracking of custom measure / deliverable development with our external vendor and internal partners
• Collaborate with applicable internal stakeholders to obtain in-depth information / data about internal / external customer requirements for technology supporting Quality Optimization and Insights
• Support research to help establish current and emerging customer / market needs and trends (e.g., competitor technology analysis)
• Gather and document requirements from the client / business while focused on process improvement, workflow, benchmarking and/or evaluation of business processes and/or configuration
• Gather / analyze / validate applicable data from internal and external sources to identify customer / market characteristics, needs, and problems
• Develop an understanding of the competitive quality metrics technology landscape
• Document / communicate market characteristics and needs to applicable stakeholders
• Anticipates customer needs and proactively develops solutions to meet them
• Serves as a team support resource on complex and/or critical issues
• Reviews work performed by others to ensure data accuracy
• May support functional or segment teams or projects
• Provides explanations and information to others on complex issues
• Motivates and inspires other team members
• Works with minimal guidance; seeks guidance on only the most complex tasks
• Support the development of ad-hoc reports
• You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
• Required Qualifications
• 3+ years of HEDIS experience or CMS stars submission experience
• Experience working in the healthcare industry
• Intermediate or higher proficiency in MS Excel
• Demonstrated ability to manage and prioritize deliverables
• Ability to work EST or CST work hours
• Preferred Qualifications
• Systems Analyst or Business Analyst experience
• SQL or Access knowledge and proficiency
• Proven excellent communication, time/project management, problem solving, organizational, and analytical skills
• Proven to be a team player and able to work with others as needed
• Demonstrated ability to work without a lot of direction
• Demonstrated ability to manage multiple projects at any given time
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will ran