Lead the onboarding and ongoing management of new partnerships within WTW’s Outsourcing North America business. Define the process to create standards, best practices, performance monitoring, and contribute to shaping strategy on new partnerships. Own the relationships of both partners and vendors through onboarding to ongoing support to enable successful client delivery. As Partner Manager, you’ll work at the intersection of carriers, vendors, operations, product, sales, and delivery. The Role

• Own partner relationships serving as the primary point of contact for carriers and vendors, build and maintain strong relationships to achieve results
• Manage project plans for onboarding new carrier partners ensuring task are completed timely
• Create standards and best practices documentation for implementation of partner products and services, and collaborate to ensure adoption across client delivery
• Ensure ongoing obligations of partner agreements are met and tracked internally and externally
• Educate partners on WTW’s Outsourcing services and provide support to client delivery teams through the creation of both internal and external collateral, and trainings as appropriate
• Proactively probes partners on business goals and works with the appropriate stakeholders to identify approaches/solutions leveraging both existing WTW functionality and services and new service offerings to maximize partner value
• Collaborate internally across operations, client delivery, product, and sales to meet the needs of partners and vendors, act as a partner champion ensuring their priorities is well represented
• Manage escalation process for partner and vendor issues that arise as part of client delivery
• Consults with partners on medium/high complex issues, independently triaging and pulling subject matter experts as appropriate to ensure successful resolution
• Hold partners and vendors accountable for any missed expectations and collaborate on process improvements to avoid re-occurrence