Job descriptionAbout Encore Healthcare Encore Healthcare is a clinician-led organization based in Livingston, TN, owned and operated by a team of patient-focused clinicians, pulmonary physicians, and industry experts. We specialize in respiratory devices, homecare, skilled nursing, and cardiopulmonary disease management. Encore partners with health plans, HMEs, SNFs, hospitals, and ACOs to improve quality of life and reduce healthcare costs for patients living with chronic conditions. Position Summary We are seeking a Full-Time Respiratory Therapist (RT) to join our Respiratory Contact Center as a Respiratory Navigator. In this role, you will serve as a key point of contact for patients using home respiratory equipment, delivering high-quality virtual care, education, and support. You will interact with patients primarily via phone and digital platforms, performing assessments, monitoring therapy progress, and helping prevent exacerbations through proactive engagement.

Key Responsibilities

• Serve as a Respiratory Navigator for patients using home respiratory equipment
• Conduct patient assessments and monitor clinical status remotely
• Review and interpret ventilator downloads and therapy data
• Coach patients to improve adherence and achieve compliance goals
• Provide education on respiratory therapies and equipment use
• Document interactions and track key clinical data
• Collaborate with care teams to improve patient outcomes

Required Qualifications (MUST HAVE)

• Active Respiratory Therapist (RT) license TX or NC Required
• Durable Medical Equipment (DME) experience – REQUIRED
• Strong experience reading and interpreting ventilator downloads – REQUIRED
• Proven ability to coach patients toward compliance and adherence – REQUIRED
• Experience with home ventilation and respiratory equipment
• Excellent verbal and written communication skills
• Strong attention to detail and ability to multitask in a fast-paced environment

Preferred Experience

• Homecare / HME background
• Disease Management / Population Health
• Care Management or Care Coordination
• Quality Assurance / Compliance
• Multiple RT state license

Job Type: Full-time Benefits:

• Paid time off

Medical Specialty:

• Pulmonology

Experience:

• DME: 1 year (Required)
• Vent download interpretation : 1 year (Required)
• Working Remote : 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• RT License (Required)

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