ABOUT BRIGHTFIN brightfin is a revolutionary, subscription-based software provider of Technology Expense Management and Digital Workplace Solutions. Built natively on ServiceNow, brightfin helps companies centralize and manage IT assets and expenses across mobile, telecom, and cloud. We partner with enterprises and government agencies globally to deliver cost savings, deep insights, and efficiency through automated workflows. We are an equal opportunity employer and strongly encourage applications from veterans, active military personnel, and individuals with disabilities. ABOUT THE ROLE The Fulfillment Specialist is responsible for managing and processing client orders with the utmost care and precision. You will be the operational backbone that ensures every request is handled accurately, on time, and within contracted SLAs. This role requires strong attention to detail, excellent English communication skills, and the ability to stay focused across multiple systems simultaneously. If you thrive in a structured, fast-paced environment and take pride in getting things right — we'd love to have you on the team. WHAT YOU'LL DO Manage dashboards across multiple platforms to efficiently process and deliver corporate end-users' requests Process customer orders accurately within contracted SLAs, following established procedures Communicate with clients and internal teams in English (Mon–Fri, 11:00–20:00 Kyiv Time) Collaborate cross-functionally with Operations, Implementation, and Client Support teams Utilize internal software systems to accurately document all support activity Identify errors and discrepancies, resolve issues promptly, and escalate when needed Stay up to date with current mobility technologies, internal processes, and client requirements Contribute to process improvement initiatives MINIMUM QUALIFICATIONS 2+ years of experience in high-volume order processing, data entry, or operations English — Upper-Intermediate or higher: you communicate confidently in writing and verbally with clients and teammates SKILLS & ABILITIES Strong organizational skills and high attention to detail Ability to multitask across multiple screens and systems Excellent time management and prioritization Proficiency in Microsoft Office and similar tools Ability to capture and document processes clearly Strong analytical skills — able to spot errors and derive insights from data Problem-solving mindset with the ability to resolve issues quickly Exceptional interpersonal and communication skills Nice to have: customer support experience and English-language client communication Nice to have: ServiceNow experience Nice to have: background in mobility / telecom — we're happy to train IMPORTANT DETAILS Fully remote position Working hours: Monday–Friday, 11:00 AM–8:00 PM Kyiv Time We work on public holidays — please consider this before applying We give preference to veterans and individuals with disabilities WHAT WE OFFER Medical insurance — after successful completion of the probationary period Equipment — we set up everything you need to work comfortably from home Full FOP administration — we handle all administrative matters related to your business entity Unlimited paid time off — coordinated with your team; we trust you to manage your time responsibly Annual salary review — based on performance review outcomes Parental leave — we support you through every stage of life Comfortable remote setup — we care about your day-to-day work experience brightfin is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, or other characteristics protected by applicable law.