Provident Bank is seeking a Field Support Technician responsible for providing day-to-day IT technical support, including deployment, installation, troubleshooting, and repair of computer systems and peripherals. This role involves collaboration with internal technology teams and requires regular travel to multiple locations for on-site technical support.

Responsibilities

• Provide on-site and remote support for desktops, laptops, peripherals, printers, and enterprise applications
• Respond to Service Desk escalations and support branch/back-office locations as needed
• Troubleshoot operating systems, applications, hardware, and connectivity issues
• Communicate technical information clearly to non-technical users and stakeholders
• Accurately document all work within IT service management platforms
• Identify root causes of incidents and implement effective solutions
• Collaborate with internal technology teams and external vendors on complex issues
• Escalate recurring or advanced issues appropriately
• Maintain consistent communication throughout the resolution process
• Assist with hardware and software lifecycle management, including imaging, deployment, replacement, and decommissioning
• Support device setup and installation across multiple locations
• Ensure proper tracking and documentation of IT assets
• Meet defined service levels, KPIs, and operational expectations
• Provide coverage during core hours and support after-hours needs when required
• Support continuous improvement of IT processes and service delivery

Skills

• Intermediate knowledge of Active Directory, Windows 11, Microsoft 365, and Microsoft Office
• Basic knowledge of antivirus, application installation, mobile operating systems, networking, and printers
• Strong technical troubleshooting and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong verbal and written communication skills
• Ability to build relationships across all levels of the organization
• Strong attention to detail and execution discipline
• 1–3 years of experience providing field, desk-side, or remote IT support in an enterprise environment
• Required: High School Diploma or GED
• Required: CompTIA A+ (or equivalent)
• Valid driver's license with acceptable driving record
• Ability to travel to company locations as needed
• Ability to lift and move IT equipment (up to 60 lbs)
• Experience with ServiceNow, MECM, ITAM tools, DUO, or Cisco Secure Client
• Experience supporting business applications and end users in a corporate setting
• Preferred: Associate's degree in IT, Information Systems, or related field
• Preferred: CompTIA Network+, ITIL 4 Foundation, Microsoft Fundamentals

Benefits

• This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.
• Team members accrue paid time-off (PTO)
• Receive Holiday (PTO)
• Are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans
• Flexible and Health Savings Accounts
• 401(k) Retirement Plan
• Disability Insurance
• Employee Assistance Program
• Basic Life Insurance
• Company sponsored Tuition Disbursement and Loan Repayment programs
• Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

Company Overview

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