At careerzynith, we're a global leader in the customer experience (CX) industry, dedicated to delivering exceptional experiences for our clients and their customers. With a team of 170,000 associates across the globe, we're the driving force behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. We're now seeking an experienced Spanish Customer Service Agent to join our remote team. As a key member of our customer service team, you'll play a vital role in providing exceptional customer experiences, resolving customer inquiries, and driving customer satisfaction.

About the Job

As a Spanish Customer Service Agent, you'll be responsible for handling customer inquiries, resolving issues, and providing first-touch resolution whenever possible. You'll be working with a diverse range of customers, responding to their queries, and ensuring that their needs are met. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving customer satisfaction.

Key Responsibilities

* Respond to all customer inquiries within given timescales, efficiently and effectively

• Develop and maintain a full knowledge of client products and services
• Recognise when a problem or query should be transferred to another department or a more senior member of staff
• Deal with all correspondence as requested/required
• Log all calls accurately and in line with procedure
• Responsible for maintaining and updating all administration
• Demonstrate an ability to troubleshoot, analyse, and identify solutions using existing guidelines and tools
• Meet minimum monitoring criteria and meet and exceed daily/weekly targets
• Work as part of a team
• Constantly learn, expand, and share your knowledge

Essential Qualifications

* Native level of English and Spanish (you will handle calls and emails in both Spanish and English)

• Experience or aptitude for customer service
• True team player, no 9-5 mentality
• Knowledge of Mac/PC, Android, and iOS operating systems
• Good organisational skills
• A minimum of 20 wpm on a keyboard
• Strong client-facing communication skills
• Strong sense of ownership and drive to go the extra mile to solve an issue
• Ability to troubleshoot problems, research, and find answers to client questions
• Ability to work under pressure

Desirable Qualifications

* Previous fashion background or retail experience

• ECDL qualification an advantage

Working Hours

* 37.5 hours, 5 days from 6 on a rotational basis - Mon - Sat between 09:00 and 20:00

What We Offer

* Competitive salary

• Opportunity to work with a global leader in the CX industry
• Remote work environment
• Collaborative and dynamic team
• Continuous learning and development opportunities
• Recognition and rewards for outstanding performance
• Comprehensive benefits package

Why Join careerzynith?

At careerzynith, we're passionate about delivering exceptional customer experiences and driving customer satisfaction. We're a global leader in the CX industry, with a team of 170,000 associates across the globe. We're committed to innovation, excellence, and customer-centricity. If you're passionate about customer service, have a strong work ethic, and are looking for a challenging and rewarding role, then we'd love to hear from you.

How to Apply

If you're interested in this exciting opportunity, please submit your application today. We can't wait to hear from you! Apply for this job