At careerzynith, we're on a mission to revolutionize the way businesses interact with their customers. As a fast-growing SaaS company, we're committed to delivering exceptional service and support to our users worldwide. We're now seeking an experienced and passionate Part-time Customer Support Specialist to join our team in Western Australia. This is an exciting opportunity to work with a dynamic and innovative company, providing top-notch support to our customers and helping us achieve our goals.

About careerzynith

careerzynith is a leading SaaS company that's changing the way businesses manage their customer relationships. With a strong presence in the English-speaking markets of the US, Canada, Australia, and the UK, we're expanding our international team to serve customers and users worldwide. Our mission is to simplify the lives of our customers by saving them time and money, and we're looking for talented individuals like you to help us achieve this goal.

The Role

As our new Part-time Customer Support Specialist, you'll play a critical role in providing exceptional support to our customers in Western Australia. Your primary responsibilities will include:

• Answering questions and advising current customers on how best to use our product with a friendly tone, primarily via email but also via phone and chat.
• Answering questions and advising potential customers through email and also video product demos.
• Collecting and synthesizing customer insights; being the voice of the customer to help your teammates become better marketers, designers, and builders.
• Replying to customer reviews across platforms.
• Helping with internal shipping and logistics questions.

Your Qualifications

To be successful in this role, you'll need to possess the following qualifications:

• 12-24 months of proven work experience in customer support or community management.
• Strong communication skills in English (both verbal and written). Communication skills in other languages are a welcome bonus.
• A friendly and positive attitude, with a passion for helping others.
• Strong technical skills, with a willingness to learn and gain a deep understanding of our product.
• Critical thinking and problem-solving skills, with high attention to detail.
• Self-motivation and self-management, with exceptional time management skills.
• Team spirit, with a willingness to collaborate and help others.

Nice to Have

While not essential, the following qualifications would be a bonus:

• Experience in support software, onboarding customers, or collecting customer feedback.
• An interest in accounting.
• Experience with mileage reimbursement.
• Experience with working 100% remote.
• A read and enjoyed "Zappos: Delivering Happiness".

The Benefits

As a Part-time Customer Support Specialist at careerzynith, you'll enjoy the following benefits:

• A competitive hourly rate of $38.90 AUD, invoiced monthly.
• 100% remote work, with the flexibility to work from anywhere in Western Australia.
• A minimum of 21 hours per week, with the option to work up to 3 hours a day, 7 days a week.
• 33 vacation days per year, because we believe in work-life balance.
• Opportunities for career growth and development, with resources set aside for independent skill development.
• The chance to work with and learn from a team of highly experienced entrepreneurs and tech people.
• A chance to visit our Copenhagen office and meet the rest of the team.

How to Apply

If you're interested in this exciting opportunity, please submit your application by clicking on the link below. We'll accept applications until February 22, and you'll hear back from us no later than February 24. If you're shortlisted, we'll ask you to complete a case study, followed by interviews. We look forward to hearing from you!

Apply Now

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and join our team at careerzynith! Apply for this job