Join Today: Health & Benefits - Customer Service Representative / Support Specialist Are you passionate about delivering exceptional customer experiences and simplifying complex healthcare reimbursement processes? Do you thrive in fast-paced environments and enjoy working with diverse stakeholders? If so, we invite you to join our dynamic team at careerzynith as an Experienced Health & Benefits Customer Service Representative / Support Specialist.

About Careerzynith

At careerzynith, we're dedicated to empowering individuals and businesses to thrive today, tomorrow, and into retirement. Our people-centric approach and client-obsessed culture drive us to deliver superior outcomes with unwavering integrity. As a community of forward-thinking individuals, we're committed to simplifying the health and wealth journey for all. Join us on this mission and become part of a team that's shaping the future of healthcare reimbursement.

Job Summary & Responsibilities

As an Experienced Health & Benefits Customer Service Representative / Support Specialist, you'll play a vital role in supporting our customers' journey through the healthcare reimbursement system. This challenging yet rewarding position requires partnering closely with customers to provide valuable insights, education, and direction for online support that meets their unique needs.

Key Responsibilities:

* Provide high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on careerzynith policies and programs.

• Consult with members to support easy navigation of available online tools, from checking account balances to submitting claims.
• Resolve issues without management intervention to remove barriers for the member.
• Develop initial call skills after training and may be cross-trained to other skills on a later date.
• Protect sensitive member information with discretion.
• Engage with members at all levels, prioritizing effectively to meet member service goals/deadlines.
• Perform other duties as assigned.

Preferred Qualifications:

* 1-3 years of experience in Customer Service.

• Prior call center experience preferred.
• No degree required.

Essential Skills & Abilities:

* Computer knowledge and skills, comfortable learning new systems.

• Ability to learn, memorize, and retain information.
• Basic understanding of medical/reimbursement terminology preferred.
• Adaptability to a fast-paced environment.
• Ability to de-escalate and handle member issues without utilizing a supervisor.
• Oral and written communication skills.
• Problem-solving skills.
• Attention to detail and accuracy.
• Analytical skills.

Other Requirements:

* Prolonged periods of sitting at a desk and working on a computer.

• Occasionally lift items up to 25 pounds.
• Ability to work overtime.

Compensation & Benefits:

* Competitive hourly rate of $17.50 plus incentive.

• Comprehensive benefits package, including medical, dental, and vision coverage.
• Paid time off and holidays.
• Opportunities for career growth and professional development.

Work Environment & Culture:

* Remote work environment with a quiet, distraction-free space.

• Collaborative and dynamic team culture.
• Flexible scheduling with some Saturdays TBD (subject to change due to business needs).

Training & Development:

* Comprehensive training program with a product exam at the end of training.

• Passing score of 85% required to continue in the position.
• Ongoing training and development opportunities to enhance skills and knowledge.

How to Apply:

If you're passionate about delivering exceptional customer experiences and simplifying complex healthcare reimbursement processes, we invite you to submit your application today. Join our dynamic team at careerzynith and become part of a community that's shaping the future of healthcare reimbursement. Apply To This Job

Note:

While this position is currently accepting applications, please note that the residency requirements listed are applicable to external candidates. If you're an internal employee, please ensure you meet the specified requirements before applying. Apply for this job