Are you a customer service enthusiast with a passion for delivering exceptional support to clients? Do you thrive in a dynamic and fast-paced environment where no two days are the same? If so, we invite you to join careerzynith, a forward-thinking company revolutionizing the travel industry by enabling 1 billion business travelers to plan and re-plan their trips with ease. As a Customer Support Agent on our night shift team, you will be part of a collaborative and supportive environment where your contributions are valued. Our team is dedicated to providing 24/7 customer support to our clients, and we're looking for talented individuals like you to join our ranks.

About careerzynith

careerzynith is a dynamic and innovative company that's changing the face of the travel industry. With a bold ambition to automate travel management, we're creating a platform that empowers business travelers to plan and re-plan their trips with ease. Our team is comprised of individuals from diverse backgrounds, cultures, and expertise, working together to create a unique and inclusive workplace culture.

Why Join careerzynith?

* Growth Opportunities: As a high-growth company, we offer numerous opportunities for career advancement and professional growth.

• Remote Work Model: Enjoy the flexibility of working remotely within our acceptable time zone, ensuring a healthy work-life balance.
• Incredible Multicultural Team: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture.
• Competitive Contractor Compensation: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you are rewarded for your hard work, with actual support to your work-life balance.
• Collaborative and Supportive Work Environment: Work in a supportive atmosphere where your contributions are valued.

Responsibilities

As a Customer Support Agent on our night shift team, your responsibilities will include:

• Assisting Clients: Provide high-quality support to clients through chat, email, and the Help Center portal, ensuring their needs are met and exceeded.
• Utilizing Galileo and Amadeus Systems: Manage bookings, add ancillaries, process refunds, and reissue tickets using Galileo and Amadeus systems.
• Collaborating with Team Members: Work closely with team members to ensure a seamless customer experience and provide accurate and current information to clients.
• Staying Updated: Stay informed about industry changes and company policies to provide the best possible support to clients.

Requirements

To be successful in this role, you will need:

• Minimum of 2 Years of Experience: Proven experience with Galileo or Amadeus, with a focus on reissuing and refunding tickets.
• Fluent English: Excellent spoken and written English skills, including the ability to respond in chatboxes.
• Strong Communication Skills: Excellent communication skills in writing and speaking, with a focus on providing accurate and current information to clients.
• Attention to Detail: Strong attention to detail and accuracy, with a focus on ensuring high-quality support to clients.
• Team Player: Ability to work collaboratively with team members to ensure a seamless customer experience.
• Willingness to Learn: Demonstrated willingness to learn and adapt to new challenges and industry changes.

Shift Details

Our night shift team operates from 15:30-24:00 CET, Tuesday to Saturday, or Sunday to Thursday, with a margin of +/- one hour to fit your schedule. This flexible schedule allows you to balance work with personal commitments and enjoy a healthy work-life balance.

How to Apply

If you believe you have what it takes to join our team and provide exceptional customer support to our clients, submit your application without delay. We're keen to hear from talented candidates like you.

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