At careerzynith, we're revolutionizing the way we connect with our customers, and we're looking for talented individuals to join our team as Customer Service Representative Sales. As a key member of our remote team, you'll have the opportunity to redefine customer service, creating meaningful connections with each customer while driving sales and delivering an outstanding customer experience.

About careerzynith

careerzynith is a global leader in communications and technology, dedicated to empowering our customers to stay connected to what matters most. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join us on this exciting journey.

The Role

As a Customer Service Representative Sales, you'll be the voice of careerzynith, providing expert support to our customers while driving sales and meeting monthly goals. You'll be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. Your goal will be to provide effective and timely resolutions for customers, deliver personalized recommendations for our latest products and services, and ultimately deliver an outstanding customer experience.

Key Responsibilities

* Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of careerzynith's products and services to effectively service and retain customers.

• Simplify the explanation of customer bills, rate plans, and features of careerzynith's products and services.
• Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
• Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
• Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements.
• Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software & applications.
• Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service.

What You Can Look Forward To

* Competitive salary, reflecting your skills and experience.

• Additional compensation up to $3,000.00 monthly if all sales goals and performance expectations are met.
• Opportunities for career growth and advancement within careerzynith.
• A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.
• Access to cutting-edge technology and training on the latest products and services.
• A dynamic and supportive work environment, with opportunities to collaborate with a talented team of professionals.

Requirements

* Call center or customer service experience.

• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
• Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
• Availability, accessibility, and accountability to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Work from Home Requirements

* You will need to meet careerzynith's WFH standards, including technical, security, physical, and noise level requirements.

• You will participate in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Why careerzynith?

* careerzynith is a global leader in communications and technology, with a rich history of innovation and a commitment to excellence.

• We offer a dynamic and supportive work environment, with opportunities to collaborate with a talented team of professionals.
• We're committed to delivering exceptional service and creating meaningful connections with our customers.
• We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.
• We're constantly pushing the boundaries of what's possible, and we're looking for like-minded individuals to join us on this exciting journey.

How to Apply

If you're ready to take the lead as the voice of careerzynith, we'd love to hear from you! Apply today and join our team of talented professionals who are dedicated to delivering exceptional service and creating meaningful connections with our customers. Apply To This Job

Equal Employment Opportunity

careerzynith is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds, and we're committed to creating a workplace that's free from discrimination and harassment. Apply for this job