Job Summary:

Join careerzynith, a pioneering company revolutionizing the senior care payments experience, as a Customer Operations Specialist. This is an exciting opportunity to be part of a close-knit team focused on expanding hubs in Downtown Brooklyn, NYC, and Washington, DC. As a key member of our growing Operations team, you will play a vital role in ensuring smooth payment processing, managing data quality, and supporting our customers. If you're passionate about diving into data, solving problems, and working directly with customers, this could be the perfect fit.

About careerzynith:

careerzynith is building the "financial OS for senior care," aiming to solve the current senior care payments experience, which is broken and increases costs and inefficiencies for senior living operators while making it confusing, cumbersome, and stressful for families. Our mission is to make managing money for senior living easy, so our customers can focus on what really matters: providing quality housing & care. With a strong focus on customer experience, we're committed to helping one of the most overlooked groups in our population: seniors.

Our Story:

Our founders were inspired to start careerzynith after seeing the pain points firsthand with their own families. Since launching in mid-2023, we've now served thousands of families across the United States, with exciting growth ahead. We're growing 30% month-over-month, and the senior living market is massive at >$230b, expected to grow rapidly as the "baby boomer" generation continues to age. We've raised three rounds of funding from top-tier investors, including Fika Ventures, Bling Capital, Liquid2 Ventures, LiveOak Bank, Cambrian Ventures, and Max Ventures, which have collectively backed over 20 unicorns such as Square, Lyft, and Rippling.

The Role:

As a Customer Operations Specialist, you will:

• Ensure smooth payment cycles and manage data quality to support payment collection and accuracy.
• Monitor payment health, track reports for payment coverage and issues, and intervene to resolve discrepancies.
• Handle failed payments, review and resolve root causes of failed payments.
• Manage customer payment plans, coordinate and communicate with customers to ensure timely collections.
• Provide customer support, handling customer inquiries via phone and email, ensuring issues are fully resolved to prevent recurrence.
• Shape the future of operations, helping grow and develop our operations team over time.

What We Expect from You:

* A BA/BS degree and 2+ years of work experience (or 4+ years without a degree)

• Startup experience in operations or customer support
• Proficiency using Excel to manage data sets
• Strong attention to detail, especially with financial information
• Experience in customer service and working directly with customers
• Experience or interest in A/R management, billing, payments, or collections
• In your application, let us know why you're interested in senior living
• Familiarity with Zendesk and Aircall is a plus
• Working hours: 12pm – 8pm EST M-F

Bonus Qualifications:

* SQL or willingness to learn

• Fintech experience

Why Join Us:

* Low-ego, tight-knit, collaborative, high-performing team. We work closely together to drive a big impact.

• Mission-driven. We're here to help people manage payments for something critical – care for their loved ones and to take work off of the plates of the folks providing care. We believe what we do really matters and take care and pride in doing it well.
• Customer-focused. Our whole team is here because we care! We're laser-focused on providing an excellent customer experience in every role, at every level of the organization.
• Opportunities for growth. You'll have the opportunity to help shape the team as it grows, explore your own interests, and grow with the company.

Equal Opportunity Employment:

We are an equal opportunity employer. We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We'd be happy to provide reasonable accommodations to help you apply – just email us at [insert email].

How to Apply:

If you're passionate about making a difference in the lives of seniors and their families, we encourage you to apply for this exciting opportunity. Join our team and be part of a company that's revolutionizing the senior care payments experience. Apply now and take the first step towards a rewarding career at careerzynith. Apply for this job