Introduction

At careerzynith, we're on a mission to revolutionize the way we interact with our customers and employees. As a leading innovator in the industry, we're constantly pushing the boundaries of what's possible. We're now seeking an exceptional Co-op, Customer Experience Design to join our team and help us keep climbing to new heights. If you're passionate about delivering best-in-class products, services, and experiences, we want to hear from you.

About careerzynith

careerzynith is a dynamic and forward-thinking organization that's dedicated to making a positive impact on the world. We're a team of innovators, thinkers, and doers who are passionate about creating exceptional experiences for our customers and employees. With a strong focus on customer-centricity, we're constantly seeking new ways to improve and innovate.

Key Responsibilities

As a Co-op, Customer Experience Design at careerzynith, you'll play a critical role in supporting the delivery of best-in-class products, services, and experiences to our global customer and employee bases. Your key responsibilities will include:

• Assisting in market/competitor research to stay ahead of the curve
• Analyzing data to inform business decisions and drive growth
• Developing innovative solutions to complex problems
• Creating engaging marketing materials and communications
• Planning and executing events to bring our brand to life
• Building business cases to support strategic initiatives
• Providing executive communications and presentation support
• Collaborating with cross-functional teams to ensure alignment and consistency

You'll Have the Opportunity to Support One of Our Key Areas

* The Service Recovery Team: Improving the employee and customer experience by enabling our frontline to deliver a premium experience

• The Onboard Brand Experience Team: Designing and developing interior products and amenities for new aircraft deliveries and fleet projects
• The Uniform Brand Experience Team: Managing product design, development, and distribution for Delta frontline employee uniforms
• The Inflight Entertainment Wi-Fi Team: Onboarding new/existing Wi-Fi providers and driving product innovation and improvement
• The Inflight Entertainment Delta Sync Seatback Team: Creating a future IFE strategy and product roadmap to deliver an innovative, best-in-class entertainment experience

What You Need to Succeed

To be successful in this role, you'll need to possess the following minimum qualifications:

• Be available for three alternating semesters
• Be enrolled in an accredited College or University during program duration
• Have experience in research analysis, deck building/presentations, project coordination, and communications
• Demonstrate organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs
• Be team-oriented and highly supportive of continuous improvement methodologies
• Possess strong organizational, project management, and verbal/written communication skills
• Be proficient in MS PowerPoint, MS Word, MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred
• Be willing/able to adapt quickly and learn new skills
• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States

What Will Give You a Competitive Edge

To take your career to the next level, you'll need to possess the following preferred qualifications:

• Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project
• Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner
• Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges

Additional Best Practices

In this role, you'll need to:

• Be able to listen and learn from people with many different perspectives
• Be able to handle shifting priorities that come from the business needs
• Be high performing and interested in driving for results
• Be open to mentoring and learning as a method to grow and improve

Co-op Program Outline

As a Co-op, Customer Experience Design at careerzynith, you'll participate in our co-op program, which includes:

• Spending three alternating semesters working full-time at Delta and enrolled in courses at your university
• Example: Spring 2025- working, Summer 2025- school or off, Fall 2025- Work, and Spring 2026- school, Summer 2026-working
• At the end of the program, you'll have one full year of experience

Join Our Team!

This is a fantastic opportunity to grow your career and make a meaningful impact at careerzynith. If you have the skills and passion we're looking for, please submit your application today. Apply for this job