About the position Configures programs, screens, pathways, reports, and/or job instructions to meet detailed user specifications. Supports I/S Epic Analysts in providing technical assistance to customer departments and maintains databases for one or more applications supported by the team. Works with assigned departments to prioritize development initiatives and activities. Maintains system hardware and /or software for one or more of the supported applications. Working with more advanced Analysts, provides analysis of workflow, recommends solutions, and implements application solutions to meet departmental needs. Coordinates and resolves system problems related to technology used by assigned systems. Supports internal customers in such functional areas including, but not limited to, nursing, ancillary departments, Physician practice, patient accounting, medical records, finance, human resources, purchasing, sales, and contracts. Assists in managing system upgrades and other small projects.

Responsibilities

• Provides user functionality by maintaining application tables/ profiles/ dictionaries, builds screens and/or pathways, and develops application support procedures to support customer requirements.
• Supports customer relations and resolving customer issues related to software applications before involving the Manager.
• Interacts with users to develop plans to resolve their problems regarding the use of applications.
• Technical liaison with the respective vendors for all implementation and post implementation activities of specific Epic modules.
• Department contact that provides project management support.
• Participates in Prisma Health disaster recovery planning for assigned applications of support.
• Completes tasks on time and meet assignment dates.
• Checks processes and tasks and ensures data integrity for assigned Epic and/or legacy applications, testing to ensure new code does not impact previous version or other systems.
• May create training materials.
• Incorporates various learning techniques to achieve desired outcomes.
• Assesses curriculum to ensure users are able to pick up the knowledge needed to succeed when using the systems.

Requirements

• Bachelor's degree in Information Services, Health Administration, Business Administration, Health Sciences or related field of study.
• Related Information Technology experience in a business, computer science or health care setting preferred.
• In lieu of the educational and experience requirements listed above, an Associate degree in Computer Science or related field of study and two (2) years of related experience in a business, computer science, or clinical field/setting may be considered.
• In lieu of the educational and experience requirements listed above, a High School Diploma or equivalent and five (5) years related Information Technology experience in a business, computer science, or clinical field/setting may be considered.
• Required to obtain and maintain an EPIC module certification as required by the position. Certification must be obtained within 6 months of hire date.
• Knowledge of Microsoft Office products

Nice-to-haves

• Knowledge of SQL database
• Knowledge of project management software, concepts and tracking
• Knowledge of Health Care Software Applications