Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

As an Automotive Technical Helpdesk Specialist, you’ll provide expert technical support to a network of Authorized Repairers and Independent Operators across Europe. You’ll respond to inquiries via phone and electronic channels, helping resolve complex vehicle concerns and ensuring smooth operations. You will be responsible for the following: Provide technical support across various systems, focusing on diagnostics and root cause analysis. Resolve technical inquiries from Customer Dealers and internal teams. Guide dealers through repair processes and ensure accurate case documentation. Collaborate with dealer technicians and internal agents to resolve complex technical issues. Document cases and technical data in internal systems. Coordinate Field Engineer visits. Engage in training and product knowledge exchange. Collaborate with engineers, project managers, and dealership staff to share insights and trends. Occasionally conducting vehicle testing and servicing arrangements. Escalate cases when necessary, ensuring all relevant information is included and properly documented. Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.

Qualifications

At least 5 years of automotive experience, ideally in a senior dealership workshop role. Degree in automotive technology or equivalent technical education. Strong knowledge of vehicle mechanics and EV, HV certification (e.g., HV EV Specialist / DGUV L2+ / IMI Level 4) is a strong advantage. Experience in using diagnostic tools. An analytical, organized, and customer-focused mindset. Fluency in English (French, Spanish, or Italian would be a plus). A general automotive diagnostics competence test/evaluation will be part of the recruitment process. Additional Information With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Consumer Engagement Parts, Accessories & Service Performance Actionable Insights Repair Optimization & Compliance Learning Solutions Distribution & Sales Performance Our proven track record means that we now partner with almost every car manufacturer on the market. The MSX Purpose To empower Movers and Makers to thrive in our ever-changing world. The MSX Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. The MSX Vision To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry. MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. Workplace Type: Home Based