OverviewEmployer Industry Digital Business ServicesBenefitsCompetitive wages with full benefits including Medical, Dental, Vision, and 401kPaid training to enhance your skills and knowledgePaid time off for work-life balanceEngaging and collaborative work environment with diverse interactionsOpportunities for career advancement within the companyEmployee wellness and engagement programs to support your well-beingWhat to Expect (Job Responsibilities)Provide front line, first level, technical assistance for consumersResolve technical problems in a fast-paced, customer-facing environmentTroubleshoot and assist with client-specific high-speed internet service issuesDemonstrate advanced product knowledge to effectively solve customer issuesOpen and manage trouble ticket systems for user issues and ensure timely resolutionQualifications (Required)High School Diploma or equivalentMinimum of 6 months of customer service experienceMust be 18 years of age or olderAbility to type at least 25 words per minuteComfortable with desktop computer systems and general knowledge of Windows-based systemsPreferred QualificationsCustomer service and / or sales experience preferredCollege degree preferred but not requiredDigitalBusinessServices #CustomerService #TechnicalSupport #CareerOpportunities #WorkFromHomeWe prioritize candidate privacy and champion equal-opportunity employment.Central to our mission is our partnership with companies that share this commitment.We aim to foster a fair, transparent, and secure hiring environment for all.If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position.Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.J-18808-Ljbffr.