Hello, Job: EHR Helpdesk Analyst 2nd Shift Location: Fully Remote Candidate understand this is a first shift position and the working requirements are 7:00 AM EST – 3:30 PM EST which includes weekends and holidays. Please state date and location of Epic experience. Provides advanced Epic EHR support across 13 facilities. Fully remote, 1st shift (7AM–3:30PM EST). Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient‑care systems. Minimum of 2 years providing Epic technical support in a healthcare or clinical environment. - Required 2 Years Proficient with ServiceNow or other enterprise ticketing systems. - Required 2 Years In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts). - Required 2 Years Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk). - Highly desired Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM). - Highly desired --- Thanks Srujana