Gigged AI is an open talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Dutch-Speaking Process & Operational Excellence Consultant - Outside IR35 All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager. In order to send a proposal please follow the below steps head to https://app.gigged.ai/sign-up?type=t and create a free talent profile once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/ebmGJlJ0A4o you will now see a 'submit proposal' button please fill this in (intro, relevant experience, and attach CV to this) Overview: Dutch-Speaking Process & Operational Excellence Consultant — 4-Week Contract, Outside IR35 We're looking for a Dutch-speaking process consultant to lead end-to-end customer journey mapping and operational excellence work for a client engagement. Remote — you don't need to be based in the Netherlands, but fluent Dutch is essential. Contract details Duration: ~4 weeks (extension possible, not yet confirmed) Engagement type: Outside IR35 Start date: Within the next week - immediate availability preferred Location: Remote / flexible Rate: £550-650 per day, experience dependent What you'll be doing Leading and facilitating E2E process mapping workshops with stakeholders and agents Producing BPMN process maps covering swim lanes, hand-offs, rework loops, VA vs. NVA activity, and processing times Interrogating operational data in Excel and turning it into clear findings and recommendations Building and presenting polished PowerPoint decks to senior client stakeholders Conducting interviews with frontline agents to surface root causes and improvement opportunities Reviewing SOPs and assessing agent adherence to procedure What you'll bring Strong command of process mapping methodology (BPMN, swim lanes, hand-offs, rework, VA/NVA, processing times) Advanced Excel-based data analysis skills Confident, senior-stakeholder-ready presentation skills Excellent interviewing and communication skills Working knowledge of core OpEx tools: process mapping, quality management, capacity planning, skills matrix, TBPS, KPIs Fluent Dutch (spoken and written) Immediate availability is a strong plus - we're aiming to review candidates today or tomorrow. Salary: 550 - 600 GBP Per day