Director of Enrollment & Engagement

Overview

Protera Health is seeking a Director of Enrollment & Engagement to optimize the patient journey from outreach through successful enrollment and ongoing engagement. This is a highly operational, hands-on leadership role focused on driving enrollment growth, improving patient experience, building scalable workflows, and leading a high-performing engagement team. The ideal candidate is organized, responsive, data-driven, and excited to build within a fast-moving healthcare startup. About Protera Health Protera Health is a health-tech startup transforming musculoskeletal (MSK) care through a multidisciplinary, technology-enabled approach. Founded by orthopedic surgeons and value-based care experts, our mission is simple: treat patients as we would our own loved ones. We help patients with back, neck, and joint pain regain function, reduce pain, and improve quality of life through personalized virtual care pathways and ongoing support. Position Summary As a core member of the Operations team, you will own patient enrollment and engagement KPIs while leading the systems, workflows, and team members responsible for patient conversion and engagement. You will work cross-functionally across operations, marketing, systems/product, analytics, and clinical teams to improve every step of the patient journey. In the near term, the primary focus is enrollment growth and orientation-to-program conversion. Over time, the role will expand to include patient retention, re-engagement, surveillance pathways, and patient experience optimization.

Key Responsibilities

Own patient enrollment and engagement KPIs Optimize conversion across outreach, onboarding, orientation, and enrollment workflows Lead and develop patient engagement team members Improve communication quality, responsiveness, and patient experience Partner with systems/product teams to improve workflows, automation, reporting, and operational efficiency Utilize Salesforce and operational data to identify trends and improvement opportunities Monitor operational metrics and pipeline performance Conduct patient experience and drop-off analysis Help develop retention, re-engagement, and surveillance workflows Build scalable operational processes to support company growth Qualifications 5+ years of experience in operations, enrollment, engagement, call center leadership, customer success, or related fields Experience managing operational or patient/customer-facing teams Experience with Salesforce or similar CRM/workflow platforms Strong operational, organizational, and problem-solving skills Excellent communication and leadership abilities Data-driven mindset with experience managing KPIs and operational metrics Healthcare or digital health experience preferred, but not required Startup experience or builder mentality strongly preferred Who You Are Highly accountable with strong follow-through Organized, responsive, and adaptable Comfortable balancing strategy with hands-on execution Passionate about operational excellence and patient experience Excited to help build and scale a mission-driven healthcare company Logistics & Benefits Fully Remote (United States) Competitive compensation with bonus potential Equity opportunity Healthcare benefits PTO 401(k) Opportunity to make a meaningful impact in patients’ lives daily Note: This job description is not exhaustive and may evolve based on organizational needs. Protera Health is an equal opportunity employer committed to fostering a respectful and inclusive workplace.