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Director, CRM, Klaviyo, Email Marketing, Lifecycle, Loyalty

Remote · Japan Full-time

Job Description:

  • Lead the end-to-end lifecycle strategy and automation roadmap
  • Build logic-driven journeys across Klaviyo, Attentive, PostPilot, Braze/Airship, or similar platforms
  • Implement real-time data triggers and advanced segmentation
  • Collaborate with acquisition, CRO, sales, and creative to align messaging across all channels
  • Design and run A/B tests, optimizing open rate, CVR, RPR, and LTV
  • Own platform performance reporting, journey audits, and continuous improvement cycles

Requirements:

  • 6+ years in retention/lifecycle marketing, ideally in DTC, eCommerce, or app-based environments
  • Proven success scaling personalized multi-channel journeys
  • Deep knowledge of platforms like Klaviyo, Attentive, PostPilot—and ideally Braze or Airship
  • Strong analytical mindset with experience in RFM, churn prediction, and event-driven logic
  • Comfortable building systems that integrate CRM, CDP, and data warehouse insights
  • Excellent project management and cross-functional collaboration chops
  • You’ve worked with subscription, mobile-first, or physical/digital hybrid products.

Benefits:

  • bonus
  • benefits

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