Job Description

Our client is a fast-growing international company providing operational and customer-focused solutions to businesses across digital industries. The organization is focused on delivering seamless user experiences, optimizing customer journeys, and supporting high-growth platforms globally. Location: Remote Responsibilities: We are seeking a Vietnamese-speaking Customer Support Representative to join a dynamic and international team. This role is ideal for someone passionate about delivering high-quality customer experiences and supporting users in a fast-paced, digital environment. You will be responsible for assisting customers with platform-related inquiries, resolving issues efficiently, and ensuring a smooth and positive user experience. Provide timely and professional support to customers via live chat, email, and phone Assist users with account-related queries, platform navigation, and general usage Troubleshoot and resolve technical or operational issues in a clear and efficient manner Handle customer complaints with empathy and professionalism, escalating when required Collaborate with internal teams to resolve complex issues and improve service quality Maintain high levels of customer satisfaction and response quality Able to work night-shift, if needed Requirements: Native Vietnamese and good command of English Previous experience in customer support or customer service (preferably in online platforms, fintech, or similar industries) Strong communication and interpersonal skills Problem-solving mindset with attention to detail Ability to multitask and work efficiently in a fast-paced, remote environment Comfortable using customer support tools and digital platforms What’s in it for you? Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future. Benefits: Fully remote working environment International team and exposure to global markets Stable, full-time opportunity with growth potential Supportive and fast-paced work culture