Concentrix is seeking motivated individuals to join their Primark team as a Customer Support Advisor. The role involves addressing general inquiries from customers through social media and email, requiring an empathetic and patient demeanor while maintaining professionalism.

Responsibilities

• Addressing general inquiries from customers through social media and email
• Handling issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations

Skills

• Excellent Catalan & English verbal/written skills
• Minimum of 6 months customer service experience (mandatory)
• Are fully flexible between 8am-12am (Midnight) - Monday to Sunday
• Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
• Have a spotless record, free from any credit, criminal or disciplinary issues
• Social media or content moderation experience (desired)

Benefits

• Discount on car and home insurance with AXA!
• 28 days paid holidays.
• Refer a friend incentive.
• Employee Assist Program- a range of support and resources, accessed free.
• PUREGYM Discount & 0% joining fee.
• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)

Company Overview