PrimeSource Building Products is a company dedicated to providing superior customer service. They are seeking a Customer Service Representative who will interact with both internal and external stakeholders, resolving issues, maintaining product knowledge, and supporting the sales and marketing team.

Responsibilities

• Routing qualified opportunities to the account executives for development and closure
• Fill customer requests or inquiries concerning services, material takeoffs, products, billing, quotes, pricing, marketing, and displays
• Follow-up on pre-determined quote amounts
• Documenting all customer information, communications, and sales in CRM
• Accurate order processing, including follow through on back orders and RMA’s
• Handling customer complaints courteously, professionally
• Executing commercial initiatives & projects as needed
• Job duties, responsibilities, and activities may change at any time and may include potential transfers to other departments and local facilities

Skills

• High school diploma or equivalent
• One year of office/clerical support experience
• Microsoft Office, Typing, Computer Skills experience
• One year in a customer service or inside sales role
• Familiarity with building products or fencing industry

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Company Overview