GEICO is a leading insurance company that offers quality coverage to millions of customers. As an Auto Customer Service Representative, you will provide reassurance and solutions to customers, guiding them through coverage needs and policy changes while delivering world-class service.

Responsibilities

• Manage incoming calls, messages, billing questions, policy updates, and offer recommendations
• Resolve customer concerns ensuring a positive experience
• Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers
• Enhance customer satisfaction through meaningful interactions

Skills

• Customer-facing role with 1-2 years of experience, 3+ years (preferred)
• Active Personal Lines or Property & Casualty license required (we train you and cover exam fees)
• High School Diploma or GED required; College degree preferred
• Strong customer service, interpersonal, problem-solving, and empathy skills
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms
• Experienced in high-volume call centers with KPIs and measurable goals
• Available to work evenings, weekends, and holidays
• 3+ years of customer-facing experience
• College degree

Benefits

• Differentials: +10% for evening shifts; +20% for weekends.
• Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
• Complete in-office training, then opportunity to work 80% on-site and 20% off-site.
• Enjoy GEICO Flex, additional weeks annually to work off-site meeting location and work guidelines.
• The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
• We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.
• You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
• We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

Company Overview

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