Government Scientific Source (GSS) is a scientific equipment distributor focused on empowering scientific research. The Customer Service Representative plays a crucial role in delivering exceptional customer support and collaborating with various departments to enhance customer satisfaction.

Responsibilities

• Deliver frontline customer-level support to general customer accounts and inquiries, offering one-call resolution where possible
• Process requests for quotations (RFQs)
• Process and manage standard orders under $10,000 under general supervision
• Support the direct sales team and general 800# phone lines
• Identify material cross-reference opportunities to meet delivery requirements
• Determine new product requirements and potential needs for a new source of supply or special price quotations based on customer requests
• Cross-collaborate with other team members and departments to best meet the needs of the customers
• Communicate with suppliers to confirm pricing and product availability
• Supply documentation such as quotes, order confirmations, shipment confirmations, and invoices to customers as requested
• Performs other related duties as assigned

Skills

• High school diploma or equivalent
• Minimum of one to three years' experience in customer service
• Or equivalent combination of education and experience
• Strong interpersonal and communication skills, both verbal and written
• Ability to handle multiple priorities under time-critical constraints
• Ability to work independently as well as part of a team
• Proficiency with office software, i.e., Outlook, Word, and especially Excel
• Bachelor's degree in business or a science-related field
• Proficiency with computers and their applications
• ERP experience is a plus

Benefits

• 15 days accrued PTO for first year employees in addition to 12 paid holidays and birthday PTO.
• Annual discretionary profit-sharing bonus.
• 100% company paid life and disability insurance.
• Maternity and Parental Leave.
• Health insurance, FSA and DCA availability.
• Company sponsored 401k with matching as well as tuition reimbursement.
• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Company Overview