We’re thrilled that you are interested in joining us here at the Amynta Group! Customer Service Lead serves as the bridge between frontline support and management. They oversee daily operations, mentor team members, and resolve escalated customer issues.Train, onboard, and coach customer service representatives Monitor team metrics Handle complex, high-priority customer complaints that frontline staff cannot resolve. Recommend workflow improvements Update department policies The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.