We are seeking a Customer Service Agent to reinforce our Customer Service team. Multilingual Proficiency: Fluent in French, Italian and English, a good command of a fourth language would be a plus (German or Spanish), enabling effective communication across diverse customer bases. - Exceptional Communication Skills: Able to engage in clear, empathetic, and impactful conversations, building trust and strong relationships with customers and colleagues alike. -Customer-centric Approach: Committed to delivering outstanding customer service by taking full ownership of enquiries through to resolution. Known for providing personalised, friendly, and efficient support that exceeds expectations. -Proven Customer Service Experience: Strong background in customer facing roles, demonstrating the ability to resolve issues effectively while maintaining a professional and positive attitude. -Quick Thinking & Problem-Solving: Comfortable making sound decisions in a fast-paced environment, with a proactive approach to identifying and addressing customer needs. -Strong Multitasking Abilities: Capable of managing multiple tasks and priorities simultaneously without compromising quality or attention to detail. -Tech-Savvy & Adaptable: Confident using a variety of digital tools and CRM systems, with the flexibility to quickly adapt to new technologies and processes. -Team Collaboration: A reliable and cooperative team player who contributes to a positive working environment and supports colleagues in achieving common goals. -Time Management & Organisation: Excellent organisational skills with the ability to prioritise effectively and meet deadlines under pressure. -Cultural Sensitivity: Able to interact respectfully and effectively with people from diverse cultural backgrounds, ensuring inclusive and thoughtful service delivery. YOUR TASKS : - Respond to potential and existing customers through multiple channels (phone, email, chat room, social media, etc.). - Take responsibility for customers' problems and track the requests accurately and efficiently. - Manage orders from receipt to delivery. - Maintain accurate records and document customer service actions and discussions. - Maintain an orderly workflow according to priorities. - Be the point of contact for the onboarding of new customers. - Occasional translations or assistance to other services. - Bring in ideas to improve the customer service experience; your voice counts! WHAT YOU BRING WITH YOU : High level of judgement, integrity and confidentiality. Start-up spirit. Positive attitude. Multitasking skills. WHAT WE OFFER Flexibility timetable Join an awesome and passionate team Work in Finance - Precious metals Work from home START DATE: To be fixed Salary 15-17€/ hour according to experience