Position: Customer Expert Work model: Remote Location: Greece Employment type: Full-time Some of your daily tasks: Communicating through various channels (e-mail, chat & phone) to address product or service issues Inquiries about accounts, existing reservations, payments, complaints Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem Expediting corrections and/or adjustments; following up to ensure resolution Assisting with the processing of refunds or exchanges Arranging the placement of orders We’ll love it if you have: High level of fluency in German Good communication skills in English Customer support/troubleshooting experience will be appreciated Familiarity with the brand is preferred Strong verbal and written communication skills utilizing active listening Comfortable with the use of basic technology tools A positive, can-do attitude that shines through every interaction What we offer Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you) Competitive monthly salary + 2 extra salaries per year Health care benefits and numerous other discounts Full training by certified instructors Free online Greek language courses