About the position Customer Engagement Consultant (Sales), Business Cards & Payments (Hybrid), Plano, Texas The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business. We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Business Cards and Payments - as well as our aspiration to serve a wide range of needs for our customers beyond the card. We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers. The Role : Are you a self-starter, a go-getter, and a deal maker? Are you disciplined and autonomous? Within Capital One’s Business Cards & Payments group, you will find a culture that expects and rewards excellence. We believe in unlocking the power of people and equipping them to do great things! We are looking for like-minded people who can share our passion for success and a high sense of urgency to deliver on customer needs. As a Customer Engagement Consultant , you will play a key role in identifying opportunities and providing direct support to our customers. The consultant will be responsible for executing outbound contact campaigns through a variety of channels and execute next steps to help meet the client’s needs. The ideal candidate will be able to work in a fast-paced environment with changing priorities, have strong relationship building skills, and be able to meet our customers at moments that matter to grow and retain their business. This person must have strong influence and client management skills, a consultative sales skill set, and must be able to work autonomously. This individual must also have strong written and verbal communication skills for over-the-phone and email communication.

Responsibilities

• The goal of this individual is to execute call campaigns , engage customers to speak further about complex opportunities and take action in real-time.
• Develop subject matter expertise on the Business Cards & Payments product suite in order to effectively problem solve, cross-sell or pitch a solution that meets the client’s needs
• Use judgment to identify the appropriate path to embark on with the client and engage partners or leadership as needed
• Utilize various forms of communication including, but not limited to email, phone and direct mail
• Develop, manage and maintain relationships with field teams across Business Cards & Payments
• Work independently and seek out feedback and data to reflect on and improve your own performance
• Be compliant with all Capital One protocols and client activities
• Maintain and update the CRM system

Requirements

• Basic Qualifications : Bachelor's degree or military experience

Nice-to-haves

• 1+ years of sales or client management experience
• A strong interest in sales and desire to continue learning and growing in a sales based environment
• A proven track record of successful face-to-face or phone based sales and client management experience
• Drive, focus, independent thinking, and the ability to work autonomously
• Influential communication skills (both written and verbal), ability to quickly move key decision makers through a change curve via a proactive phone based approach
• A consultative mindset and the ability to adapt to an ever changing environment
• Real-time effective utilization of judgment and problem solving skills