At careerzynith, we're not just building a business - we're shaping the future of customer experience. As a Customer Care - Small Business Sales - Hybrid Representative, you'll be at the forefront of this revolution, working with small business owners and decision-makers to deliver exceptional service and drive sales growth. If you're passionate about building relationships, solving problems, and exceeding customer expectations, we want to hear from you.

About careerzynith

careerzynith is a leading provider of innovative solutions for small businesses, and we're committed to delivering the best possible experience for our customers. Our team is made up of talented individuals who share a passion for customer service, sales, and innovation. We're proud to offer a vibrant community that values diversity, inclusion, and collaboration.

Join our team and shape the future of customer experience

As a Customer Care - Small Business Sales - Hybrid Representative, you'll play a critical role in driving sales growth and delivering exceptional customer service. You'll work closely with small business owners and decision-makers to understand their needs, recommend the right careerzynith products, and provide personalized support. Your expertise will help us build strong relationships with our customers, drive sales growth, and exceed customer expectations.

Key Responsibilities

* Service inbound calls and engage with small business owners and decision-makers to understand their needs and recommend the right careerzynith products

• Deliver high levels of product and service knowledge to clearly communicate product features, benefits, and other elements of careerzynith Small Business Services
• Continuously improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
• Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment
• Document necessary account information according to established policies and procedures
• Maintain integrity and adhere to all regulatory and compliance guidelines related to servicing and sales practices

Minimum Qualifications

* 2+ years of customer service experience with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication

• Proven success in a customer service and sales environment (2+ years)
• Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
• High school diploma or equivalent required; education benefits available

Preferred Qualifications

* Experience owning or working in a small business is a plus

Work Environment and Culture

As a Customer Care - Small Business Sales - Hybrid Representative, you'll work in a hybrid model from our Phoenix Desert Ridge Service Center. Based on business needs, training may be held 100% on-site or virtually. After the first 90 days, you'll work within the hybrid model. Our team is committed to delivering exceptional customer service, and we're looking for someone who shares our passion for innovation, collaboration, and customer satisfaction.

Compensation and Benefits

* Competitive hourly salary range: $20.00 to $21.65

• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Career Growth Opportunities

At careerzynith, we're committed to helping our colleagues grow and develop their careers. As a Customer Care - Small Business Sales - Hybrid Representative, you'll have access to industry-leading training and coaching, as well as opportunities to develop your skills and expertise. We're proud to offer a career development program that includes:

• Ongoing coaching and feedback
• Training and development opportunities
• Mentorship and networking opportunities
• Career advancement opportunities

Join our team and start shaping the future of customer experience today!

If you're passionate about customer service, sales, and innovation, we want to hear from you. Apply now to become a Customer Care - Small Business Sales - Hybrid Representative at careerzynith. Apply for this job