Title: Credit Controller Billing & Credit Control: Creating and submitting invoices in multiple systems to ensure correct billing, to include additional submission via insurer portals or direct email, as required. Processing card receipts, taken in clinic or via phone, to customer records with allocation on Clinic System Reconciling remittance/bank payments from insurers with open invoices on the Clinic System Resolving receipt queries to ultimate clearance of patient invoice on Clinic System Follow up & query work with Insurers for unpaid & underpaid invoices, via email or telephone. Making proactive phone calls to patients or insurance companies to resolve issues related to unpaid invoices Ensuring the aged debt is the lowest and working proactively on any unpaid invoices Capturing information critical to patient records with high attention to detail Record and maintain accurate notes in the system related to actions taken Creating reports to track aged debt across multiple locations System and other requirements: Previous experience as a Credit Controller Strong understanding of accounts receivable and debt collection processes Excellent communication skills and confidence dealing with customers Proficient in using multiple applications and multitasking Proficient in using web portals and making entries online with high attention to detail Strong communication skills with prior experience in handling credit control queries Strong organisational skills with attention to detail Ability to manage workload effectively and meet deadlines Competency in Microsoft Office, particularly Excel, and ability to learn new systems easily and quickly Experience working within healthcare, medical, or service-based industries Ability to work independently within a small and growing team Salary: Dependant on experience. Location: Fully remote role Hours:The hours are 6 hours per day / 30 hours a week between 9am - 5pm UK time