About the position BetterHelp is the world's largest online therapy service, aiming to make mental health care more accessible. As the Credentialing and Enrollment Supervisor at BetterHelp, you will join a diverse team focused on expanding access to therapy. The company emphasizes employee well-being and professional development, offering opportunities for individual growth and impact within a supportive community.

Responsibilities

• Develop a deep understanding of credentialing system and team capabilities to improve efficiency, visibility, and operational effectiveness within our own team.
• Identify opportunities for process improvement and implement scalable solutions that streamline our internal and external communications with partners.
• Serve as a key representative of Credentialing and Delegated Credentialing across internal stakeholders, ensuring visibility and alignment.
• Build strong cross-functional relationships and improve coordination across teams.
• Establish clear ownership and collaboration models to ensure seamless execution across touch points.
• Develop reporting and insights by leveraging data from multiple systems (e.g., Verifiable, Help Scout, Looker, and other tools).
• Analyze provider feedback and operational data to identify trends, surface opportunities, and inform decision-making.
• Translate data into clear, actionable insights that drive continuous improvement and influence business decisions.

Requirements

• 4+ years of experience, with at least 1 year in direct management.
• Supervisor level experience with a track record of leading and developing teams.
• Strong people management skills, with the ability to coach and support team members at different experience levels.
• Experience in healthcare operations or a related environment, with a general understanding of provider workflows and dynamics.
• Strong operational mindset with experience building or improving processes and systems.
• Proven ability to work cross-functionally and influence stakeholders.
• Comfortable navigating ambiguity and building within evolving or undefined areas.
• Analytical thinker with experience using data and reporting to inform decisions.

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers
• Performance bonus