Open role
Conversational AI Bot Architect
Job Description:
- Lead voice and digital AI Self-Service solutions for large, multi-location contact centers
- Design, develop and implement AI self-service applications with Google CCAI
- Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design
- Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
- Collaborate with project team members to provide input to conversation design specifications
- Integrate to backend systems using web services, databases, and reporting
- Perform Unit Testing of developed code
- Assist with System and Functional Testing
Requirements:
- 8+ years of architecture and design experience overall
- 4+ years of experience with Google Dialog Flow ES/CX
- 2+ years of technical on-hands experience with Google Cloud CCAI or other conversational AI platforms, i.e., Amazon Lex, IBM Watson, Uniphore, Kore.ai, etc.,
- Google Certification a plus and/or badge completion required
- Knowledge of Cloud Services Architecture, Apigee, Vertex AI
- Ability to support multiple projects at the same time
- Experience in managing large multi-site contact center implementations
- Experience managing and guiding developers or interest in doing so
- Experience in writing Solution Document Designs/specifications for IVA applications
- Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon
- Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.
- Must be able to work independently, be organized, self-motivated, and have attention to detail
- Excellent communication skills, both written and verbal
- Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
- Support integrations with back-end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, Reporting
- Bachelor's degree required
Benefits:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.