Consumer Loan Processor - Operations Center - Onalaska WI At Altra Federal Credit Union, we're more than a financial institution – we're a community. For 95 years, we've been committed to helping our members achieve financial well-being with personalized service, competitive products, and genuine care. We are currently seeking a Consumer Loan Processor to join our team! The ideal candidate will manage the consumer lending process, ensuring accuracy, timely funding, and issue resolution.

Key Responsibilities

• Perform all aspects of direct consumer loan processing, including the processing and funding of high priority loans within promised timeframes.
• Monitor LOS system queues to draft all types of direct consumer loan documents for completion.
• End-of-day closing procedures, which includes balancing the national branch and securing checks and confidential data in the vault.
• Catch and fix errors on loan applications, problem solve, resolve issues, and provide mentoring to co-workers as needed.
• Provide assistance and backup to all other consumer lending personnel, as needed.
• Build and maintain solid and positive professional relationships with sales, underwriting, processing, and closing staff.

Qualifications

• High School diploma, GED, or HSED is required.
• One year of general lending experience preferred.
• Previous direct or indirect loan processing experience preferred.
• Good understanding of credit union policies, systems, documents, NCUA regulations, and other laws pertaining to home equity/mortgage lending.
• Strong decision-making skills and the ability to solve difficult problems effectively.
• Attention to detail and accuracy.
• Excellent communication and interpersonal skills with a passion for helping people.

Availability

• This position is full-time, 40- hours a week, Monday through Friday with a Saturday morning rotation from 8:00 a.m. – 12:00 p.m.
• Typical hours Monday through Friday will be 8:00 a.m. to 5:30 p.m.

Work Environment

• This position is located at Altra's Operations Center in Onalaska, WI however, work from home / remote work opportunities are available after 3-6 months of employment once successfully completing all position-specific training and demonstration of consistent and satisfactory work performance.

Pay & Benefits

• Competitive starting $18.25-$19.00 per hour, based on previous experience.
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing a language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% employer-matched 401(k) + additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve. Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer. Compensation details: 18.25-19 Hourly Wage PIc8c33ef83abd-25401-40590053 Remote Skills: Communication Skills, Consumer Loans, Credit Union, Detail Oriented, Funding, High School Diploma, Hmong Languages, Home Equity Loans, Interpersonal Skills, Loan Documents, Loan Operations, Loan Processing, Loans, Mentoring, Mortgage Lending, Multilingual, Problem Solving Skills, Regulations, Sales, Team Player, Time Management, Underwriting, Work From Home About the Company: Altra Federal Credit Union