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Consumer Engagement Manager

Remote · Senegal Full-time

Job Description:

  • Create & communicate incentive plans for the sales associates & leaders
  • Manage the incentive budget
  • Lead huddles to drive excitement & reiterate contests & important topics of focus
  • Engage with the employees heavily in chat
  • Communicate with the client directly
  • Drive revenue for the Client by engaging, coaching and incentivizing sales
  • Develop and implement strategies to engage sales agents in promoting health insurance products
  • Build and maintain strong relationships with sales agents
  • Train sales agents on product knowledge, sales techniques, and compliance requirements
  • Provide ongoing support and guidance to sales agents
  • Monitor sales agent performance and provide feedback
  • Analyze sales data and trends to identify opportunities for growth
  • Collaborate with marketing and product development teams to create sales materials
  • Serve as a point of contact for sales agents
  • Stay informed about industry trends and competitive landscape

Requirements:

  • A passion around providing the consumers and agents with an outstanding experience.
  • Creativity and drive to create a culture that is motivating and engaging for the site agents as well as remote agents, if applicable.
  • Proficiency with computer and Windows PC applications which include the ability to learn new complex computer system applications
  • Demonstrate ability to communicate clearly and concisely verbally and in writing
  • Ability to multitask. This includes the ability to understand multiple products and multiple levels of benefits within each product
  • Ability to remain focused and productive each day though tasks may be repetitive
  • Self-driven, ambitious, outgoing personality with high energy
  • Proficient with Group Retiree resources and processes

Benefits:

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Competitive compensation package and performance bonus opportunities
  • Paid time off (PTO) and wellness and healthcare benefits

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