Sallie Mae is committed to empowering students on their educational journey. The Collections Specialist role involves engaging with customers to address overdue accounts, providing exceptional service, and accurately documenting interactions to facilitate repayment options.

Responsibilities

• Customer Engagement: Make and receive customer calls to address overdue accounts and discuss repayment options
• Customer Experience: Provide exceptional service while encouraging customers to make payments on their past due accounts
• Documentation: Accurately record customer interactions, including communication logs, payments, repayment plan enrollments, and other important information

Skills

• Ability to demonstrate empathy while being assertive to achieve the required outcome
• Meet and exceed quality goals, compliance regulations and productivity targets individually and team environment
• Strong interpersonal, communication and listening skills
• Build meaningful relationships with our customers by offering repayment programs while gathering information to understand their financial situation
• Excellent negotiating, probing, influencing and resourcefulness skills
• Professionalism: Serve as the welcoming and friendly voice for our customers
• Energetic and Driven: Bring enthusiasm and a positive attitude to every interaction
• Tech Savvy: Possess basic computer skills and experience with the Microsoft Office Suite
• Flexible Work Environment: Ability to work in the office with the flexibility to work from home on some days
• Experience in customer service and or collections related roles
• High school diploma or equivalent
• Some college coursework in business related fields preferred

Benefits

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities

Company Overview