Dana-Farber Cancer Institute is a leader in life-changing breakthroughs in cancer research and patient care. The Clinical Administrative Specialist I provides clinical administrative support to healthcare professionals and facilitates communication and coordination of care for patients.

Responsibilities

• Provide clinical administrative support for the department, clinicians, and/or faculty, including managing routine administrative tasks that support day-to-day clinical operations
• Serve as a liaison between patients and clinical staff, ensuring timely and accurate communication and facilitating coordination of care
• Triage incoming patient messages and requests (phone, portal, and other communication channels) to relevant clinical team members in accordance with established triage guidelines; respond to patient inquiries within defined scope
• Draft and prepare patient correspondence, including letters, disability paperwork, and other documentation, ensuring completeness, accuracy, and timely processing
• Request and track medical records from external institutions and ensure that relevant information is routed to appropriate clinical team members
• Manage reference lab orders and portal input, including entering and updating information accurately and distributing results or notifications to the care team as appropriate
• Distribute incoming patient materials (e.g., forms, records, reports) to relevant team members and maintain organized workflows for document handling
• Perform data entry and maintain accurate records in applicable systems, including electronic medical records and other clinical or administrative databases
• Provide email and phone communication with internal and external teams or collaborators, ensuring professional, timely, and clear exchanges of information
• Maintain a high level of professionalism, discretion, and confidentiality regarding a variety of highly sensitive topics, including protected health information
• Perform other duties as assigned to support clinical operations and patient care

Skills

• High school diploma or equivalent
• Minimum of one year related healthcare and/or customer service experience
• Bachelor's degree in Healthcare Administration or related field
• Knowledge of medical terminology
• Experience in a clinical or medical office setting

Company Overview

Company H1B Sponsorship