Gartner is a leading global research and advisory company recognized for its outstanding workplace culture. The Client Success Associate role focuses on ensuring clients receive maximum value from their Gartner subscriptions by understanding their business priorities and providing tailored support.

Responsibilities

• Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth

Skills

• Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience
• Proven track record of success fueled by a passion for delighting clients
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills

Benefits

• Generous paid time off policy
• Charity match program
• Medical, Dental & Vision Plans
• Parental Leave
• Employee Assistance Program (EAP)
• 401K matching
• Annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan
• 401k match up to $7,200 per year
• The opportunity to purchase company stock at a discount
• Market leading benefit programs including generous PTO

Company Overview

Company H1B Sponsorship