About the position The Virtual Intensive Outpatient Program (VIOP) Case Manager/Group Facilitator provides ongoing care coordination, advocacy, resource support, engagement support, and recovery-oriented services for individuals participating in virtual substance use treatment services. This position assists individuals in reducing barriers to treatment engagement, recovery stability, emotional wellness, and independent functioning while coordinating care between internal providers, legal systems, social service agencies, recovery supports, and community resources. This position plays a critical role in supporting client retention, attendance, discharge planning, relapse prevention, and overall recovery stabilization within a telehealth treatment environment. The VIOP Case Manager also assists clients in navigating telehealth platforms and reducing technology-related barriers that may interfere with treatment participation and continuity of care. Additionally, this position supports virtual group operations by assisting with attendance monitoring, engagement support, client communication, crisis escalation concerns, observed oral toxicology screening procedures, and coordination with clinical staff during treatment services.

Responsibilities

• Conduct assessments to determine the needs of clients seeking behavioral health and addiction recovery services, and case management needs of clients seeking behavioral health and addiction recovery services.
• Develop individualized treatment plans in collaboration with clients, healthcare providers, and other stakeholders.
• Coordinate care and services provided to clients, including therapy and group therapy.
• Monitor and evaluate clients' progress towards treatment goals and make adjustments to the treatment plan as needed.
• Advocate clients to ensure they receive appropriate care and support from healthcare providers and community resources.
• Provide education and support to clients and their families about behavioral health issues, recovery addiction, and coping strategies.
• Maintain accurate and up-to-date documentation of client interactions, treatment plans, and progress reports.
• Collaborate with a multidisciplinary team of healthcare professionals, including clinical and medical teams.
• Assist clients in identifying and reducing barriers impacting treatment participation and recovery stability, including housing instability, transportation barriers, financial stressors, technology barriers, legal concerns, employment concerns, and family or interpersonal stressors.
• Assist with observed oral toxicology swab collections in accordance with agency policy, confidentiality standards, and chain-of-custody procedures.
• Stay informed about current trends and best practices in behavioral health, addiction recovery service, telehealth services, and virtual treatment operations.
• Attend and actively participate in required training and staff meetings.
• Flexibility to adapt to schedule changes and assumption of responsibilities not delineated in the job description, which are related to work as a member of an addiction treatment team.

Requirements

• HS Diploma or GED
• CDCA license valid in the state of Ohio is required.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively within a multidisciplinary treatment team and engage clients in both individual and group-based treatment environments.
• Knowledge of evidence-based practices in behavioral health and substance use treatment, with a commitment to ongoing professional development and continuous quality improvement.
• Demonstrated commitment to cultural competence, diversity, equity, and inclusion in clinical practice and program development.
• Strong analytical skills with the ability to drive innovation and continuous improvement in addiction recovery services.
• Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar.
• Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills.
• Advanced abilities with Microsoft & Google products.
• Working knowledge of Electronic Medical Records (EMR) systems.

Nice-to-haves

• Bachelor's Degree or higher in a Human Services field.
• 3+ years of experience in addiction recovery or behavioral health settings, with a strong understanding of case management and community resource connections.
• 1 year of Case Management experience preferred.

Benefits

• Competitive Pay
• 401(k) with Employer Match
• Generous Paid Time Off
• Tuition Reimbursement
• Comprehensive Medical, Dental & Vision Insurance
• Employee Assistance Program