Job Title 100% telecommute. Team This work is for a large project that crosses multiple business customers. The smaller communications team which consists of 5 full time team members that support communication requirements for each of the workflows. Position Accomplishments Supports a specific set of capabilities by drafting recommended product design and experience requirements with input from operations, technology, and business. Contributes to documentation to capture vision, scope and for a comprehensive list of capabilities for present build in priority order based on the business and technical sequence considerations. Supports the development and documentation needs for current and future state workflows to illustrate the process resulting from capability requirements utilizing forward thinking strategies. Lead competitor and market trend research to understand market/customer needs to identify new opportunities or make adjustments to current product offerings in support of capability artifacts to drive further clarity in product design, requirements, workflow & linkages to value story. Join weekly grooming ceremonies to review feature progress and help address questions related to the capability. Partner with internal or external stakeholders (key customers, product partnerships, etc.) to define and drive future product direction. Identifying potential challenges with capability generation and ideating with capability manager to resolve. Verifying with capability manager that documented business & user requirements embody vision for the capability.

Responsibilities

Work with business customers to identify requirements including defining business Engage regulatory for all communication requirements including defining rules Map future business process Work with IT counterparts to solution product Test new functionality Support production support issues related to communications Assesses and interprets customer needs and requirements. Identifies recommendations to non-standard requests and problems. Solves moderately complex problems and/or conducts moderately complex analyses. Works with minimal guidance; seeks guidance on only the most complex tasks. Translates concepts into practice. Provides explanations and information to others on difficult issues. Support the management and evolution of assigned capabilities with the Capability Manager Drive capability development, reviews, and signoffs Coaches, provides feedback, and guides others. Manages to timelines and schedules of the product requirements Acts as a resource for others with less experience Required Undergraduate degree or equivalent experience 3+ years of experience with healthcare, managed care and/or health insurance data analysis, business operations, or application development Proficient in market research & data collection Experience and comfort in engaging and managing diverse cross-functional teams Able to explain relationships between functional elements (capabilities), overarching product and business strategy Excellent organization, communication, and time management skills Self-motivated with a mindset of continuous learning Understanding of development methodologies Expert ability to clearly articulate problems Excellent critical thinking and problem-solving skills