Company Overview Ways2Well is redefining the future of healthcare. As a leader in regenerative and preventive medicine, we empower patients to take control of their health through data-driven, personalized care. We’re breaking away from outdated models—leveraging cutting-edge technology, digital care platforms, and bold thinking to deliver high-impact healthcare at scale. Position Summary The Billing Support Specialist plays a critical role in supporting revenue cycle operations. This is a phone-heavy, patient-facing role that requires a highly organized, detail-oriented professional who is comfortable managing competing priorities in a fast-evolving department. The Billing Support Specialist is responsible for managing third-party pharmacy prescription payment collection, disputing lab invoices on behalf of patients, fulfilling medical records requests, and providing general billing and administrative support across the revenue cycle function.

Key Responsibilities

• Review provider-recommended prescriptions and deliver accurate, timely pricing information to patients
• Serve as a primary point of contact for patients navigating pharmacy services
• Coordinate with third-party pharmacy partners to facilitate prescription payment processing and resolve discrepancies
• Maintain accurate, up-to-date documentation of all patient interactions, payment records, and prescription billing activity
• Proactively follow up with patients on outstanding balances or unresolved pharmacy payment matters
• Review patient-received lab invoices and identify potential billing errors, duplicate charges, or insurance coordination issues
• Track all open disputes through to resolution, maintaining a detailed log of status, correspondence, and outcomes
• Confirm receipt of external Medical Records Requests and verify that the corresponding fulfillment authorization form is on file
• Respond to internal and external billing inquiries in a timely, professional, and solution-oriented manner
• Assist with data entry, record maintenance, and the accuracy of billing data across systems
• Support department-wide projects and contribute to the development of billing workflows, SOPs, and best practices
• Collaborate with cross-functional teams including clinical, pharmacy, and patient support to ensure billing accuracy and continuity of care
• Maintain working knowledge of relevant billing regulations, payer requirements, and compliance standards
• Proactively identify inefficiencies and contribute actionable feedback to improve billing operations

Required Qualifications

• High school diploma or equivalent
• 1-2 years of experience in medical billing, pharmacy billing, or healthcare administration
• Experience as a Medical Assistant
• Familiarity with third-party pharmacy billing, lab invoice processes, or revenue cycle operations
• Strong attention to detail with the ability to identify discrepancies and follow through to resolution
• Excellent verbal and written communication skills, with the ability to interact professionally with patients, providers, and external partners
• Ability to work independently, manage competing priorities, and maintain accuracy in a fast-paced environment
• Proficiency with billing software, Microsoft Excel, Word, and common office applications
• Comfortable working in a phone-heavy, patient-facing capacity for extended periods

Preferred Qualifications

• Associate's degree or higher in Business, Finance, Healthcare Administration, or a related field
• Prior experience in a remote or virtual healthcare environment
• Familiarity with SharePoint, EHR systems, or telehealth platforms
• Knowledge of HIPAA regulations and healthcare privacy compliance requirements

Work Environment & Physical Requirements

• Remote work environment; home office or dedicated workspace required
• Must be able to work independently with minimal supervision
• Occasional virtual meetings via video conferencing (camera on expected)
• Reliable high-speed internet connection required
• Must maintain a distraction-free, professional background for video calls
• Schedule: Monday - Friday, 8am-5pm Central

Featured Benefits

• Competitive salary
• Comprehensive health, dental, and vision insurance
• 401k with employer match
• Paid Time Off
• Employee Perks & Discounts

Why Join Ways2Well?

• Work with a passionate team dedicated to transforming lives through wellness innovation
• Shape the future of a growing and mission-driven company
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