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• About careerzynith – Transforming Health Insurance Access Nationwide

At careerzynith , we are on a mission to demystify health insurance enrollment for millions of Americans. As the leading provider of state‑based marketplace solutions, our cloud‑powered platform empowers consumers, brokers, insurers, and government agencies to make informed, confident decisions about health coverage. In a rapidly evolving regulatory landscape, careerzynith stands out for its innovative technology, award‑winning user experience, and unwavering commitment to customer empowerment. Whether you’re a first‑time shopper or a seasoned broker, our tools simplify the complex, turning confusion into clarity. Why This Role Matters – The Impact of a Bilingual Remote Customer Service Representative Our customers rely on clear, compassionate guidance to navigate health insurance options. As a Spanish Bilingual Remote Customer Service Representative , you will be the trusted voice that helps Spanish‑speaking consumers understand eligibility, select plans, and complete enrollment—all from the comfort of your own home. Your ability to communicate fluently in both English and Spanish will bridge language gaps, ensuring that no one is left behind in the pursuit of quality health coverage. Key Responsibilities – What You’ll Do Every Day

• Answer inbound and initiate outbound calls, delivering a consistently high‑quality customer experience.
• Provide real‑time assistance via phone, email, and online chat, addressing inquiries related to eligibility, plan selection, and enrollment.
• Accurately enter and update customer data in our secure CRM system, maintaining compliance with privacy regulations.
• Interpret and apply defined policies and procedures, ensuring every interaction aligns with regulated guidelines.
• Utilize creative problem‑solving techniques to resolve complex issues, escalating only when necessary.
• Manage multiple tasks simultaneously, prioritizing workload to meet service level agreements and performance metrics.
• Participate in extensive self‑study, training modules, and certification exams; demonstrate mastery of platform tools before advancing to live calls.
• Collaborate with cross‑functional teams—including product, compliance, and technical support—to continuously improve service delivery.
• Document call outcomes and feedback, contributing to ongoing enhancements of our knowledge base and training resources.

Essential Qualifications – What We’re Looking For

• Must be 18 years of age or older and able to pass a comprehensive background check and drug screening within three days of hire.
• Fluent in both Spanish and English, with excellent verbal and written communication skills in each language.
• Moderate to advanced computer proficiency; comfortable navigating new software, web portals, and CRM platforms.
• Reliable, high‑speed broadband internet (minimum 35 Mbps) with a hard‑wired Ethernet connection; mobile or satellite internet is not acceptable.
• Dedicated, private, and secure workspace that meets

careerzynith ’s remote‑work standards.

• Personal device equipped with a functional camera for the three‑week paid training period.
• Commitment to full attendance during the paid training phase and a willingness to work a flexible schedule that may include evenings or weekends.
• Self‑motivated, success‑driven attitude with a strong desire to exceed performance goals.

Preferred Experience – Not Required, but a Strong Advantage

• Previous experience in a customer support or technical support role, especially within a call‑center environment.
• Familiarity with health insurance products, including group and individual plans, or knowledge of the Affordable Care Act marketplace.
• Experience using CRM systems, ticketing tools, or other customer‑relationship platforms.
• Demonstrated ability to handle high‑volume call environments while maintaining composure and professionalism.

Core Skills & Competencies for Success Communication Excellence: Ability to convey complex insurance concepts in clear, empathetic language for both English‑ and Spanish‑speaking customers. Technical Agility: Quick learner of new software, with the capacity to troubleshoot basic technical issues. Problem‑Solving: Proactive approach to identifying root causes and delivering effective solutions. Time Management: Skilled at multitasking, prioritizing, and meeting deadlines in a fast‑paced remote setting.