About the position Receive incoming calls from patients or referring clinics and schedule both adult and pediatric office visit, lab appointment or procedure appointment. Make outbound calls to schedule patients who have been referred to our office for a clinic visit or a procedure. Record patient appointments in NextGen Practice Management. Document appointment information on order in NextGen Electronic Health Record. Complete appointment assessment questions in NextGen Electronic Health Record prior to scheduling patient. Entry of referrals into NextGen Electronic Health Record. Contact referring providers for clarification of referral orders as applicable. Assist patients to re-schedule appointments when needed. Document patient insurance information. Send letters to patients via mail or patient portal Provide great customer service to internal and external customers while working in a high volume call center environment. Other duties may be assigned to meet business needs.

Responsibilities

• Receive incoming calls from patients or referring clinics and schedule both adult and pediatric office visit, lab appointment or procedure appointment.
• Make outbound calls to schedule patients who have been referred to our office for a clinic visit or a procedure.
• Record patient appointments in NextGen Practice Management.
• Document appointment information on order in NextGen Electronic Health Record.
• Complete appointment assessment questions in NextGen Electronic Health Record prior to scheduling patient.
• Entry of referrals into NextGen Electronic Health Record.
• Contact referring providers for clarification of referral orders as applicable.
• Assist patients to re-schedule appointments when needed.
• Document patient insurance information.
• Send letters to patients via mail or patient portal
• Provide great customer service to internal and external customers while working in a high volume call center environment.
• Other duties may be assigned to meet business needs.

Requirements

• High School Diploma or GED is required.
• Previous customer service experience is required.
• Knowledge Microsoft Office applications
• Medical terminology
• Compassionate patient care
• Active listening
• Problem solve, prioritization, and critical thinking
• Attention to detail
• Organization and time management
• Multitask
• Communicate effectively verbally and in writing
• Work independently as well as in a team environment
• Type proficiently and accurately

Nice-to-haves

• Associate’s degree or higher preferred.

Benefits

• Medical, Dental & Vision Insurance
• 401(K) with Company Match
• Profit Sharing
• Generous PTO, Holiday Pay, Floating Holiday
• Short & Long-Term Disability
• Paid Leave and Disability
• Discretionary Bonus Based on Company, Department, and Individual Goals