Job Description:

• Inbound call management and patient engagement.
• Responding promptly to all incoming patient inquiries via phone, email, or live chat.
• Outbound calls to patients as needed.
• Assist in triaging a patient’s clinical issues and connecting patients with a member of the Triage Nurse team.
• Review and handle other patient-centered ancillary tasks such as reviewing and transcribing medical records.
• Addressing and sourcing additional patient resources, and resolving urgent patient account matters.
• Support the Provider Relations Specialists team as needed with patient and provider communication.
• Obtain and send record requests via fax, ensuring accuracy and efficiency.

Requirements:

• Current active, compact LPN/LVN license
• Fluent in Spanish and English; comfortable with detailed medical conversations
• Excellence in following established clinical protocols and procedures
• Flexibility and adeptness in switching tasks effectively
• Eagerness to assist fellow co-workers and contribute to team success

Benefits:

• Full benefits