Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Bilingual Call Center Representative, you will provide high-quality customer support while creating positive member experiences. This role is ideal for individuals who are passionate about helping others, delivering thoughtful solutions, and building trust through every interaction. Your role in our mission Deliver exceptional bilingual customer service through inbound and outbound calls. Assist members with questions, concerns, and issue resolution in a professional and empathetic manner. Research inquiries and provide accurate information while meeting service level agreements (SLAs). Document customer interactions and resolutions within CRM and ticketing systems. Collaborate with internal teams to ensure timely follow-up and quality member support. What we're looking for Bilingual in Spanish and English (required). Minimum 6 months of call center and customer service experience required. Strong communication and active listening skills with a customer-focused mindset. Experience using CRM systems, help desk software, and telephone technology. Ability to multitask and maintain professionalism in a fast-paced environment. What you should expect in this role Remote work flexibility within the Greater Sacramento area. A supportive, team-oriented work environment. Opportunities for career growth and professional development. A quality-focused culture centered on member satisfaction and service excellence. The payrate for this position is $22.50. The pay range for this position is $31,200.00 - $44,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.