Central States Funds/TeamCare is a long-established organization providing health insurance and retirement benefits to Teamster participants and their families. The Benefits Specialist will handle customer inquiries related to TeamCare and Pension benefits, ensuring accurate information is provided while adhering to organizational guidelines.

Responsibilities

• Responds to inquiries regarding TeamCare and Pension benefits, policies and procedures
• Determines the nature of the inquiry to provide accurate and concise answers
• Follows department guidelines and rules of the organization to respond to customer inquiries on diverse topics
• Complies with all HIPAA and Fund guidelines to confirm identity of customer prior to the release of information and updates member indicative information as needed
• Uses soft skills in all situations and especially to diffuse potentially escalated customers
• Meets minimum production standards per the collective bargaining agreement
• Adheres to quality assurance program guidelines set by Management
• Efficiently manages time to achieve individual and department goals
• Works within a restricted flex time environment that is based on shift bidding and seniority
• Routes customer requests to other areas for handling as needed
• Assists with member address updates
• Performs customer callbacks as needed
• Handles assigned LO workflows timely

Skills

• Customer Service experience
• Excellent oral and written communication skills
• Team player who is able to work effectively in a team environment
• Independent problem-solving skills for first call resolution
• Reliable and conscientious; strong work ethic and professionalism
• Active listener with the ability to adapt to caller persona and adjust approach/explanations accordingly
• Ability to effectively navigate a Windows environment and utilize multiple monitors
• Able to understand, adapt and comprehend a changing environment
• Meets minimum production standards per the collective bargaining agreement
• High school diploma or GED required
• Health and/or Pension industry or related industry knowledge a plus
• Although not required, bilingual (English/Spanish Speaking) a plus
• College degree or equivalent work experience a plus

Benefits

• 100% company-paid family insurance benefits including health, dental, RX & vision (comprehensive coverage with low deductibles)
• 100% company-funded pension plan (at no cost to the employee)
• Health care and dependent care Flexible Spending Accounts (FSAs)
• 401(k) retirement plan with company match
• Paid vacation and PTO days
• Flexible start times & hybrid work-from-home schedule
• Lunch stipend for onsite café
• Tuition reimbursement
• Please note that, though uncommon, the benefits described above are subject to change at the company’s discretion.

Company Overview