Job Description:

• Serve as the subject matter expert (SME) for Atlassian tools which include Jira DataCenter, Jira Service Management, and Confluence DataCenter
• Establish baseline and ongoing operational and value metrics for Atlassian tools
• Analyze and report on how Jira, Jira Service Management, and Confluence are used across the organization
• Collaborate with cross-functional teams to understand project, service, and documentation needs
• Configure, customize, and optimize Jira projects, workflows, dashboards, reports, and permissions
• Implement and manage automations to improve efficiency and reduce manual effort
• Integrate Atlassian tools with third-party applications
• Support and enhance Jira Service Management processes
• Provide guidance, best practices, and light training to users as needed

Requirements:

• 5+ years of hands-on experience managing and administering the Atlassian suite, including Jira, ServiceDesk, Confluence
• Proven experience integrating Atlassian tools with third-party applications
• Strong expertise in automation within the Atlassian ecosystem
• Solid understanding of project management and service management best practices
• Experience gathering requirements and translating business needs into technical solutions
• Ability to work independently and communicate effectively with technical and non-technical stakeholders
• Nice-to-Have: Experience with migrations from Atlassian to other platforms (or vice versa)
• Atlassian Cloud experience
• Atlassian certifications
• Experience supporting nonprofit or pro-bono members based organizations
• Familiarity with marketplace apps, APIs, or advanced integrations

Benefits:

• JerseySTEM roles are pro-bono (unpaid) positions
• $100 refundable deposit, returned after six months of active membership
• K–12 educators, retirees, veterans, interns, and students are exempt from the deposit