Job Description:

• Monitor and analyze log data, network traffic, and/or alerts generated by a variety of security technologies in real-time.
• Respond, triage, and escalate security incidents using a SIEM platform following documented procedures.
• Support the execution of vulnerability scans and assist in analyzing results for remediation recommendations.
• Draft security incident reports detailing the threat, its characteristics, and required remediation activities for review by a senior analyst.
• Research new threats and ensure appropriate detection capabilities are in place.
• Review security incidents and other deliverables for adherence to established procedures and provide documentation updates as necessary.
• Contribute to the quality and timeliness of the security incident detection and classification service.
• Ensure standards and procedures are adhered to within defined SLA’s.
• Articulate security issues to customers, both verbally and written
• Referring difficult or complex issues to more experienced staff.
• Developing an understanding of current vulnerabilities, attacks, and countermeasures.
• Identify opportunities for process improvement and suggest them to stakeholders
• Manage and track customer issues and requests within a ticketing system.
• Work within a 24x7x365 team to further support the timely delivery of monitoring services.
• This position may be assigned to a rotating shift schedule.
• Support other teams as needed.

Requirements:

• US Citizenship is Required
• 0-2 years of experience in an operational or technical environment, preferably with customer-facing responsibilities.
• Foundational understanding of core networking concepts including TCP/IP and common Internet protocols.
• Exposure to or basic understanding of an information/cyber security role, particularly in security monitoring and analysis.
• Familiarity with the cyber security threat landscape, including prevalent vulnerabilities and attack methods.
• Familiarity with security tools such as SIEM (Security Information and Event Management) platforms.
• Demonstrated technical and troubleshooting skills and the ability to adapt to solve new technical issues.
• General systems infrastructure knowledge (Windows/Linux OS).
• Strong verbal and written communication skills with a focus on clear and concise reporting.

Benefits:

• 401(k), including an employer match of 100% of the first 3% contributed and 50% of the next 2% contributed
• Medical, Dental, and Vision Insurance (available on the 1st day of the month following your first day of employment)
• Group Term Life, Short-Term Disability, Long-Term Disability
• Voluntary Life, Hospital Indemnity, Accident, and/or Critical Illness
• Participation in the Discretionary Time Off (DTO) Program
• 11 Paid Holidays Annually

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